FAQ

- We work diligently to ship all orders out within 1-2 business days of receiving an order.

- At this moment, it is not possible to cancel or make changes to an order because we begin to prepare your order once it is processed.

- Elastics and other spooled items may not be returned.  They are final sale.  Further information on returns can be found in our "Returns" page

- Custom orders were made specifically for you so they are final sale.  This includes custom labels, custom zippers and yardage cut from spools.

- We are located at 247 W 38th Street, New York, NY 10018

- Yes! We have an option available at checkout for pick up.  This means we do not have a shipping address so we will NOT be shipping your order.  After selecting the pick up option, you will receive an e-mail containing details about when and how to pick up your order. 

- You will receive an e-mail confirmation that your order is ready for pick-up.  This e-mail will also contain the time frame in which you can pick up your order. 

- Our platform automatically sends e-mail confirmation when the order is placed, when it is being prepared and when it has shipped.  If you did not receive an e-mail, please check your spam folder.  If you have found our confirmation in your spam, please make sure to mark us as "not spam" or add our e-mail address to your contact list so you do not miss any further notifications regarding your order.

If you still have not received an e-mail from us, your e-mail may have been entered incorrectly.  Please e-mail us and we will try to sort it out for you.

- We only send and receive emails under our domain.  Please do not respond or email anyone else under a different domain. Always check it is from pandatrim.com